At Hivraa Lifestyle, we are committed to delivering premium-quality products and ensuring customer satisfaction. Please read our return and exchange policy carefully before placing an order.
Important Note – Product Opening Video (Mandatory)
- Customers are required to record a clear product opening/unboxing video at the time of delivery.
- The video must be continuous, unedited, and clearly show the package seal being opened.
- Without a proper opening video, return or exchange requests for damaged, defective, or incorrect products will not be accepted.
Return Policy
- Returns are accepted within 7 days from the date of delivery.
- Products must be unused, unwashed, and in original condition with all tags and packaging intact.
- Any product that is worn, damaged, altered, or without tags will not be eligible for return.
- Customized, stitched, or clearance sale items are non-returnable.
Exchange Policy
- Exchange requests must be raised within 7 days of receiving the product.
- Exchanges are allowed only for size, color, or design, subject to stock availability.
- If the requested product is unavailable, a store credit may be issued.
Damaged, Defective, or Incorrect Products
- In case of receiving a damaged, defective, or incorrect product, customers must contact us within 48 hours of delivery.
- A mandatory product opening video and clear product images must be shared for verification.
- Requests without an opening video will be rejected without exception.
Non-Returnable Items
- Customized or made-to-order products
- Products purchased during sale or promotional offers
- Accessories (unless damaged and supported by an opening video)
Refund Process
- Once the returned product is received and passes quality inspection, refunds will be processed within 7–10 business days.
- Refunds will be credited to the original payment method used during checkout.